Bug Bounty

How to Report Vulnerabilities in our Services

Keypoints

How to Report Vulnerabilities in our Services

  • If you have found a security vulnerability in one of our services, contact us immediately
  • Please send a quick summary of your finding with technical details
  • We will make a best effort to handle and process submissions as quickly as possible
  • Do not discuss nor share information about vulnerabilities outside of the bug bounty program
  • If a report can be confirmed, is a security vulnerability, and has a certain increased severity we might provide rewards

Nothing is perfect. We are eager to improve to provide the best possible experience for our users. This is the reason why we have established an official bug bounty program. You may report security issues in our services and get rewards in return.

Our bug bounty is fully compliant with draft-foudil-securitytxt-12. You will find the current file at /.well-known/security.txt

Contact

If you have found a technical issue or a security vulnerability in one of our services we are happy to know about it. Just contact our support team which will handle the flaw as quickly as possible.

Please send a quick summary of your finding which covers:

If you are interested in the rewards, please also include the following information:

Response Targets

We will make a best effort to handle and process submissions as quickly as possible. Our response targets are:

We will not respond to basic misunderstanding of technologies, obvious false-positives, and findings that are clearly defined as out-of-scope. It is the task of the reporter to identify and eliminate these before submission. Resubmits of such will be blacklisted and the submitting party might be added to a Hall of Shame.

Disclosure Policy

Please do not discuss nor share information about vulnerabilities or your submission outside of the bug bounty program without express consent from us.

Rewards

If a report can be confirmed, is a security vulnerability, and has a certain increased severity we might provide one or multiple of the following rewards:

Vulnerability Guidelines

All bug bounty submissions will be reviewed. The reward is based on the severity of the submission. Prerequisites (e.g. access vector, authentication, user interaction) and impact influence the rating of a vulnerability. The following table summarizes the usual ranges of the most common issues.

VulnerabilityLowMediumHighCritical
Remote Code Execution  ✔️✔️
Privilege Escalation  ✔️✔️
SQL injection  ✔️✔️
Cross Site Scripting ✔️✔️ 
Server-Side Request Forgery ✔️✔️ 
Direct Object Reference ✔️✔️ 
Misconfiguration✔️✔️  
Cross-Site Request Forgery✔️✔️  
Open Redirect✔️✔️  
Information Disclosure✔️✔️  

Limitations

Not all reports are eligible for rewards. There might be some limitations or rejects if you report one of the following:

Negotiations

We do not participate in negotiations about vulnerability submissions and rewards. Insistence and re-submits will be ignored and might lead to a blacklisting.

Hall of Fame

The following people successfully contributed to our bug bounty program:

🏅 Mohamed Elbadry

Thank you for your excellence!

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